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Terms & Conditions


What is this Document?
  1. This document (the "conditions") forms part of an agreement between USCAN ENTERPRISE INC. & you, the customer.
  2. The agreement is a binding document & customers should ensure that they understand it.
  3. We need to have an agreed written record of what we are supplying to ensure that no mistakes are made. Consequently we will not normally seek to make or agree variations to the agreement orally & will seek to ensure that changes are documented in writing.
  4. Our agreement is intended to comply with all of your statutory rights as a consumer. However, in the event that any uncertainty arises your statutory rights as a consumer will take priority over the agreement.

Definitions

  Customer - legal entity or person who buys or agrees to buy Products &/or Services from USCAN ENTERPRISE INC..

  ISV/IT Reseller “Independent software vendor/IT Reseller” - legal entity or person who buys or agrees to buy Products &/or Services   from USCAN ENTERPRISE INC. for recognised third party use.

  Conditions - this document.

  USCAN ENTERPRISE INC. - the company identified in your order confirmation and/or invoice.

  Description - a document forming part of the agreement which describes a product or service that customer’s may purchase from USCAN ENTERPRISE INC..

  Indemnify - promise to be responsible for another's loss, damage, liability or penalty including promise to compensate for any loss, damage, liability or penalty which occurs.

  Order - request by customer to purchase product or services from USCAN ENTERPRISE INC..

  Order Confirmation - written acceptance by USCAN ENTERPRISE INC. of customer's order.

  Price - the total charge for products &/or services payable by customer to USCAN ENTERPRISE INC..

  Products - an individual good (including software) as described in any current document published by USCAN ENTERPRISE INC. physically &/or on its internet site, or in any order confirmation & which customer buys or agrees to buy from USCAN ENTERPRISE INC..

  Services - service & support carried out by or for USCAN ENTERPRISE INC. in accordance with the service offering.

  Service Offering(s) - the service options offered by USCAN ENTERPRISE INC. as described in any current document published by USCAN   ENTERPRISE INC. physically &/or on its internet site, or in any order confirmation.

  Software - computer operating systems, middleware, applications or other software that is owned by, or licensed by, USCAN ENTERPRISE INC..

  Third Party Products - products not manufactured, assembled or authored by USCAN ENTERPRISE INC. that USCAN ENTERPRISE INC. sells.

  Third Party Software - computer operating systems, middleware, applications or other software from a third party editor or licensor.

  Quotations/Orders and Changes

  1. USCAN ENTERPRISE INC. quotations are valid only if in writing & for 15 days after the quotation date, unless otherwise stated in the quotation.
  2. All orders for products &/or services shall be regarded as an offer by customer to purchase products &/or services under the terms of this agreement.
  3. USCAN ENTERPRISE INC. accepts customer's offer to purchase under this agreement & makes a binding agreement by issuing an order confirmation. Order confirmation is binding except, in the case of consumers only, where there is a discrepancy between order confirmation and what consumer ordered and where discrepancy is unacceptable to the consumer. It is recommended that customer review the order confirmation & notify USCAN ENTERPRISE INC. within a reasonable period of time of any discrepancies that are noticed.
  4. USCAN ENTERPRISE INC. reserves the right to make changes to ordered specifications but will identify any such changes in the order confirmation. USCAN ENTERPRISE INC. guarantees that any such changed products will offer at least equivalent functionality and performance. USCAN ENTERPRISE INC. will not make any significant variations to products or services without customer's prior agreement &, except as provided for above, will deliver product in accordance with the order confirmation.

  Price and Payment

  1. The price that customers have to pay will be shown on USCAN ENTERPRISE INC.'s order confirmation and invoices.
  2. If agreed in advance in writing, Business / ISV/IT Reseller Users are required to pay within 15 days of the date of invoice. USCAN ENTERPRISE INC. may suspend delivery of product or service until full payment is received. If full payment is not received USCAN ENTERPRISE INC. will be entitled to charge interest on the amount outstanding at the rate of 26.8% per annum ( 2% Per day) & payment late fee % 5 on invoiced amount. If USCAN ENTERPRISE INC. must recover the outstanding payment &/or product, recovery costs are to be paid by Business / SP/IT Reseller User.
  3. For orders to be delivered in installments over a period of time, USCAN ENTERPRISE INC. may adjust prices due to changes to exchange rates, duties, and insurance, freight, handling & purchase costs.

  Delivery

  1. The delivery date specified in the order confirmation is an estimate.
  2. The place of delivery is as stated in the order confirmation.
  3. For practical reasons, products may be delivered by installments, which shall be communicated to customer.
  4. If the estimated delivery date cannot be met and the revised delivery date will exceed 30 days from the original date of order then customer will be contacted & advised of a proposed new date for delivery. If customer refuses the revised delivery date and delivery is not made within 30 days from the original date of order or prior to the specifically agreed delivery date if applicable, then customer may cancel the order without charge

  Passing of Ownership & Risk

  1. Ownership of products passes to customer on the later of receipt by USCAN ENTERPRISE INC. of full payment or delivery to customer of product. USCAN ENTERPRISE INC. may recover any products supplied at any time prior to ownership passing if customer is in breach of these conditions.
  2. Risk meaning: a: A duty to take reasonable care of Product received and b: responsibility for damage caused to or by use, handling or storage of the product, passes to customer on delivery of products to customer or to their representative.

  Acceptance of Products on Delivery, "Cooling Off" & rights of return and cancellation

  1. Customer should notify USCAN ENTERPRISE INC. promptly: following delivery of any missing, incorrectly delivered incorrect specification or otherwise not as ordered products or products which are either in damaged packaging or are visibly damaged; following discovery of any non-visible damage or defect in product supplied.
  2. Where product can be returned to USCAN ENTERPRISE INC. by customer under the terms of this agreement, it should be made available for collection at a time which is mutually convenient insofar as possible. Customers should act reasonably in complying with a request by USCAN ENTERPRISE INC. to collect product at a particular time.
  3. Notwithstanding anything herein to the contrary, business users may only reject product for material non-conformity with the product description by providing written notice to USCAN ENTERPRISE INC. within 5 business days after delivery or otherwise shall be deemed to have accepted the products.

  Statutory Rights, Warranties, Repairs, Replacements & Provision of Services

  1. USCAN ENTERPRISE INC. will fulfil its legal obligations to repair &/or replace products. These obligations are dependent upon proper use of products & do not cover any parts of products which have been modified or repaired without USCAN ENTERPRISE INC.'s prior written consent. USCAN ENTERPRISE INC. may ask third party servicing agents to fulfil USCAN ENTERPRISE INC.'s and/or licensor's legal obligations relating to the supply of that licensor's hardware and software.
  2. USCAN ENTERPRISE INC.'s obligations do not apply to the consumable components of consumable items (such as toner in printer cartridges) or if a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to product by customer where this software or hardware has not been supplied by USCAN ENTERPRISE INC., an accident, hazard, humidity control, electrical stress or other environmental conditions not commonly found in a safe working environment.
  3. Parts not critical to product function, including but not limited to hinges, doors, cosmetic features, and frames, are not serviced &/or repaired.
  4. USCAN ENTERPRISE INC.'s obligations under its service offerings are as stated in the descriptions for those service offerings. USCAN ENTERPRISE INC. will use all reasonable endeavours to meet response times estimated in the service offerings, but actual timings may vary depending, among other factors, on the remoteness or accessibility of customer's location, weather conditions & availability of components. USCAN ENTERPRISE INC. will comply with all other terms of its service offerings. Notwithstanding the above, the following are excluded from service unless stated otherwise in the service offering: local working hours, relocation, removal of non-USCAN ENTERPRISE INC. supplied hardware or software, preventative maintenance, repairs to products that are functioning within industry standards including without limitation defective pixels on monitors, transfer of data or Software and viruses. Customer is responsible for removal of non-USCAN ENTERPRISE INC. supplied products.
  5. USCAN ENTERPRISE INC. does not provide USCAN ENTERPRISE INC. service offerings for third party manufactured software or products but will pass to customers, to the extent that it is permitted to do so, the benefit of any warranty or guarantee given by the manufacturer or supplier of third party products.
  6. Service may be provided via telephone (at the normal national rate) or internet where appropriate. Additional optional value added services may be offered using premium rated services. Any such services will be clearly identified & will be provided in compliance with relevant regulations and codes applying to provision and use of premium rated services. Telephone calls may be recorded for training purposes. Customer must provide USCAN ENTERPRISE INC. with all reasonable courtesy, information & cooperation to enable USCAN ENTERPRISE INC. to deliver the services & shall be responsible for all telephone & postal charges in contacting USCAN ENTERPRISE INC..
  7. USCAN ENTERPRISE INC. makes repairs as required at law &, if applicable, under service offerings by using components which are new or equivalent to new in accordance with industry standards and practice. Products will be repaired using parts which will work for the balance of the statutory entitlement period and/or the service offering period relating to the product into which they are installed. If the part is installed into a product for which this statutory entitlement period and/or the service offering period (as applicable) has less than 90 days to run at the date of installation then the part itself will continue to work for at least 90 days after the date upon which it was installed.
  8. USCAN ENTERPRISE INC. owns any product or parts that are removed during repair. USCAN ENTERPRISE INC. may require customer to return removed parts to USCAN ENTERPRISE INC. for reconditioning, analysis or for environmental reasons.
  9. If customer does not return removed parts USCAN ENTERPRISE INC. then may charge a fee of which customer will be informed prior to charge. The fee will reflect the cost incurred by USCAN ENTERPRISE INC. in retrieving the part(s), &/or the cost of procuring another component to recondition &/or arising from failure to comply with environmental obligations as a result of the customer's failure to return the Product or part.
  10. The charge referred to in points 8 and 9 above will not apply to consumers returning defective parts which have been replaced in accordance with statutory rights.
  11. Products, software & services sold will correspond to their description (except as stated in “Point 4, Quotations/Orders and Changes” above).
  12. Business users must satisfy themselves as to the suitability of the description for their needs. USCAN ENTERPRISE INC. does not warrant fitness for any particular purpose. Fitness for use in any particular manner or environment must be agreed in writing with USCAN ENTERPRISE INC. prior to purchase.
  13. Business users are not automatically entitled to repair or replacement other than as described in a service description or as otherwise agreed by USCAN ENTERPRISE INC.. USCAN ENTERPRISE INC. shall have no liability or obligation for defects in products or failure to remedy defects except as expressly provided under this agreement.
  14. Except as expressly provided herein, no warranty, express or implied, as to the condition, quality, performance, merchantability, or durability of products is given or assumed by USCAN ENTERPRISE INC. & all such warranties are hereby excluded.

  Frustration/Circumstances beyond the Parties' control ("Force Majeure") Consumers:

  1. Neither party is responsible for non-performance in case of circumstances beyond its reasonable control ("Force Majeure") including without limitation, strikes by non USCAN ENTERPRISE INC. employees, terrorist acts, war, exchange fluctuations, governmental or regulatory actions, natural disasters, severe weather, unforeseeable transport or production problems affecting companies that supply USCAN ENTERPRISE INC..
  2. If a Force Majeure event occurs & USCAN ENTERPRISE INC. cannot deliver within the period set out in the order confirmation, USCAN ENTERPRISE INC. will act in Point accordance with the terms of “Point 4 Delivery” above.
  3. If the Force Majeure event lasts longer than 60 days then USCAN ENTERPRISE INC. shall have the right to terminate the agreement by providing notice in writing to customer. No compensation to Consumer will then be due in these circumstances.

  Liability

  1. USCAN ENTERPRISE INC. accepts liability for any loss or damage to private property, death or personal injury caused by the products & services supplied, the negligence or deliberate misconduct of USCAN ENTERPRISE INC., or any employees, agents or subcontractors acting on USCAN ENTERPRISE INC.'s behalf, provided, however, that in all cases, except for death or personal injury (where there shall be no limit on liability), USCAN ENTERPRISE INC.'s liability for losses suffered by customer will be assessed in accordance with the applicable terms of this clause.
  2. USCAN ENTERPRISE INC. shall accept liability for reasonably foreseeable losses arising as a direct consequence of a breach by USCAN ENTERPRISE INC. of its statutory duty. However USCAN ENTERPRISE INC. shall not be liable in certain circumstances for example where the causes or potential causes of the loss:
    1. were not reasonably foreseeable by both parties; &/or
    2. were known by customer to the exclusion of USCAN ENTERPRISE INC. at the time that the agreement was entered into; &/or
    3. arose from the use of the product &/or services for purposes other than those contemplated in original agreement
    4. were reasonably foreseeable & preventable by customer such as those arising from, but not limited to:
      1. data or information loss caused by failing to keep back up copies of important data on separate media; or
      2. virus damage; or
      3. user inflicted problems such as those caused by failure to read &/or follow user instructions provided in writing or orally by a USCAN ENTERPRISE INC. technician.
    5. In claiming against USCAN ENTERPRISE INC. for any such losses customer is expected to have acted reasonably, for example, with regard to:
      1. how the losses were accrued - including steps taken to mitigate or to avoid losses occurring; &
      2. taking reasonable precautions to avoid loss (such as contacting USCAN ENTERPRISE INC. promptly upon becoming aware of an issue).
    6. USCAN ENTERPRISE INC. will not be liable for:
      1. use not consistent with “Point 12 Statutory Rights, Warranties, Repairs, Replacements & Provision of Services”
      2. loss resulting from any defect or deficiency in products or services which USCAN ENTERPRISE INC. shall have remedied within a reasonable period &/or consistently with the terms of a service description
      3. consequential losses such as loss of business profits, salary, revenue, data or anticipated savings.

  Intellectual Property & Software

  1. USCAN ENTERPRISE INC. indemnifies customer from all costs & liabilities arising from any claim that use of hardware or software infringes any third party supplier. USCAN ENTERPRISE INC. may recall & exchange or modify hardware or software or refund customer (minus depreciation in this event) or require customer to install replacement or altered software from a CD, DVD or an internet download.
  2. Customer must notify USCAN ENTERPRISE INC. immediately of any infringing or unauthorised use of product or software in it.
  3. USCAN ENTERPRISE INC. does not Indemnify customer for:
    1. third party hardware or software not supplied by USCAN ENTERPRISE INC.;
    2. unauthorised modification or use of the products or software;
    3. any claim caused by the use of products or software in conjunction with anything not supplied by USCAN ENTERPRISE INC.. Customer must comply with the license conditions for any Software supplied.
    4. customer indemnifies USCAN ENTERPRISE INC. for any claim which arises due to customer's own actions of which USCAN ENTERPRISE INC. had no knowledge or could not reasonably be expected to have had knowledge.
    5. USCAN ENTERPRISE INC. is allowed to litigate, negotiate & settle claims & customer must provide reasonable assistance if requested to assist USCAN ENTERPRISE INC. if litigation is directly related to products supplied to customer.

  Export Control

Customer is advised that product, which may include technology & software, is subject to Canadian export control laws & laws of the country where it is delivered or used. Under these laws, Product may not be sold, leased or transferred to restricted end-users or countries or for restricted end-uses. Customer agrees to abide by these laws.

  Data Protection

Personal data obtained by USCAN ENTERPRISE INC. from customer shall be held & processed in accordance with all applicable laws and consistently with USCAN ENTERPRISE INC.'s Terms and Privacy Policy. USCAN ENTERPRISE INC. may share such personal data with other USCAN ENTERPRISE INC. entities, agents, or subcontractors performing services for USCAN ENTERPRISE INC.. USCAN ENTERPRISE INC. will ensure adequate protection to safeguard personal data.

For a copy of USCAN ENTERPRISE INC.'s Terms and Privacy Policy contact:
USCAN ENTERPRISE INC. Customer consents to the processing of customer's personal data in accordance with the above.

  Confidentiality

Each party must treat all information received from the other which appears to be confidential as it would treat its own confidential information generally, but at least, with no less than a reasonable degree of care.

  Termination

  1. Either party may terminate this agreement if the other:
    1. commits a material or persistent breach of these Conditions; &
    2. fails to remedy such breach within 30 days of written notice being given to it by the other part requiring a remedy.
  2. USCAN ENTERPRISE INC. may terminate this Agreement with immediate written notice if customer:
    1. fails, without good reason, to pay on time; or
    2. breaches or USCAN ENTERPRISE INC. reasonably suspects customer has breached export control laws.
  3. Either party may terminate if the other becomes insolvent or bankrupt or is unable to pay debts as they fall due. This provision shall not relieve USCAN ENTERPRISE INC. of an obligation to complete the delivery of any product that has been ordered and fully paid for by a customer prior to that customer becoming insolvent or bankrupt.
  4. The following clauses of these conditions shall survive any termination or expiration of these conditions & shall continue to bind the parties & their permitted successors & assigns: clauses
      1. "Price and Payment" - Point 2 and 3
      2. "Passing of Ownership & Risk"
      3. "Acceptance of Products on Delivery, 'Cooling Off' & rights of return and cancellation"
      4. "Statutory Rights, Warranties, Repairs, Replacements & Provision of Services" - Point 8
      5. "Statutory Rights, Warranties, Repairs, Replacements & Provision of Services" - Point 9
      6. "Liability"
      7. "Intellectual Property & Software"
      8. "Export Control"
      9. "Data Protection"
      10. "Confidentiality"
      11. "Law & Jurisdiction"

  Law & Jurisdiction

  1. This agreement is to be interpreted in accordance with Canadian Law and is subject to the exclusive jurisdiction of the Canadian Courts.
  2. If any part of these conditions is found to be unenforceable by a court, the rest are unaffected. All notices must be in writing & sent to a legal officer of each party, at the address provided on the invoice.

  Assignment & Subcontracting

  1. USCAN ENTERPRISE INC. may assign, subcontract or transfer its obligations or rights to a competent third party in whole or in part & provided that the assignment, subcontract or transfer occurs without negatively affecting:
    1. the provision of the products &/or services &
    2. rights or remedies of the customer under the agreement.
  2. USCAN ENTERPRISE INC. requires customer to inform it in advance of any assignment, subcontract or transfer on the customer's part.
  3. USCAN ENTERPRISE INC. may assign, subcontract or transfer its obligations or rights to a competent third party in whole or in part. Business users may do so only with USCAN ENTERPRISE INC.'s written consent.

 

About Us

USCAN ENTERPRISE INC. is North America’s leading Solutions-based Authorized Reseller. Our markets are Point-of-Sale, Bar Coding, Data Collection, Security, Digital Signage and Wireless Mobility, RFID Reader, Mobile Printer

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1006-9310 Boul St-Laurent, Montréal, QC H2N 1N4 Canada

1-888-998-7226

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